1. Free Tier Available
DenaLena offers a completely free core tier so every merchant can thoroughly evaluate our invoice generator, party ledger, and stock tracking before making any financial commitment.
2. Subscription Cancellation
You can cancel your Premium subscription at any time directly through your account dashboard or by contacting our support desk. Upon cancellation, you will continue to have full access to your premium features until the end of the current billing cycle (monthly or yearly). No renewal charges will be levied thereafter.
3. Refund Eligibility
We process refunds under the following fair conditions:
- Duplicate Payments: If you were accidentally charged twice for the same plan due to a network glitch, the duplicate transaction will be refunded 100% within 5–7 business days.
- Technical Non-Delivery: If payment was debited but the subscription plan or API credits failed to activate within 24 hours and our support team cannot resolve it, you are entitled to a full refund.
- 7-Day Satisfaction Guarantee: If you are unhappy with the Premium upgrade within 7 days of initial purchase, contact support for a prompt resolution or refund.
4. Refund Processing Time
Approved refunds are credited back to the original source account (UPI, Bank Account, or Card) within 5 to 7 working days through our payment gateway partner (Cashfree), subject to standard banking settlement cycles.
5. How to Request a Refund
To initiate a refund request, simply reach out to our team with your payment reference or registered email: